How long does my dog’s appointment take? 

The average stay is 1-3 hours. Although depending on the size and behaviour the time may vary. You will be contacted as soon as your dog is done or if more time is needed.

 Do you use cages in your salon?

Mostly no, but we do have kennels if necessary. Your dog’s behaviour will dictate if they need to be in a kennel for a short time or free roaming. We do have a staff room with a comfy couch if your dog just needs a little extra space.

Will my dog be socializing with other dogs while at the salon?

If your dog’s behaviour is acceptable to have around the salon with the other dogs we do try to limit the kennel time as much as possible, if at all. That being said, if  the dog is being too distracting (barking or not respecting other dog’s space) we will have to kennel your dog for the safety of the dogs being groomed. If your dog is more comfortable staying in a kennel or if you are not comfortable with your dog being around the other dogs we will respect that and keep them separate. If your dog is not good with other dogs we can arrange a time that no other dogs are booked (requires an additional fee).  

My double coated dog is hot and shedding all over the house, will you shave him?

No. We will not shave a double coated dog unless: 

1) Your double coated dog is matted and we can not brush through the undercoat. If the skin is not getting any air flow it can cause skin problems and be very uncomfortable for your dog. We will NEVER shave without your permission first. 

2) Your double coated dog has a health condition and your veterinarian has recommeded a short shave. This will only be done with proof from a veterinarian. If this is the case please discuss this with us before your appointment so we can contact your veterinarian ahead of time. 

My dog is matted. Can you still give them a long haircut?

We always prefer not to shave your dog down and give your dog the haircut you want but in some cases that just isn’t possible. If your dog is not being brushed out properly and regularly the hair can tangle so tight that it turns to matting. We like to compare it to dreadlocks, mats cannot possibly be brushed out comfortably and in a timely matter. We will not de-mat dogs in this condition as we believe it is cruel, painful, and not in the best interest of your dogs well being.  The length of the haircut will depend on how much space there is between the mat and the skin’s surface. Mats usually tend to be very close to the skin, which will in turn make the haircut shorter than you may like. To avoid this we recommend that most dogs be groomed every 6-8 weeks with brushing at home in between. We will assess each case individually and discuss options with you. We NEVER shave a dog without your permission first. We will go over different types of brushes and proper techniques with you in order to keep the coat in a condition that will allow us to go longer in the future.

When should my puppy come in for their first groom?

 In order to get them used to the process, we recommend grooming early on and frequently. They should at least have their first set of shots. We always recommend starting off with our puppy package (see puppy page for more details) which is a not a full haircut. This helps them to get used to the sounds, and feelings associated with grooming so we do not overwhelm them. We do not want them to have a negative association with grooming. We recommend bringing them back within  3-4 weeks for another puppy package, you can use the puppy package as frequently as you like until they reach 6 month of age. At this time we can determine if your puppy is ready for a full haircut. It varies depending on your puppies behaviour and how much practice you are doing a home to help.